Contact Us

Opevu is committed to providing dependable, responsive support to customers and partners. Use the sections below to direct your inquiry to the appropriate team, and you will receive a timely, clear response through the designated channel.

General inquiries

For questions about the Opevu platform, pricing, account management, or non-technical assistance, please contact our support team at [email protected]. In your message, please include:

Your organization or company name
A concise description of your question or request
Your preferred contact method and time zone

We review general inquiries during normal business hours and strive to respond promptly. If you require expedited handling, please indicate urgency in your email subject line or message.

Developer submissions

Opevu welcomes technical submissions from developers seeking integrations, SDKs, APIs, or partnerships. To help our evaluation be swift and thorough, please email [email protected] with the subject line â€œDeveloper Submissionâ€ and include:

Developer name and organization
Contact details (email and phone, if applicable)
A description of the proposed integration, use case, and target platforms
Technical details: authentication, API endpoints, rate limits, and data scope
Links to documentation, SDKs, or sample code
Security, compliance considerations, and any applicable privacy implications
Proposed timeline and success criteria

Submissions are reviewed by Opevuâ€™s Partnerships and Platform teams. You will receive an acknowledgement within 1â€“2 business days, followed by a formal assessment as the review progresses.

Response times

Opevu maintains clear expectations for response timelines across inquiry types. The following outlines typical intervals:

General inquiries: Acknowledgement within 1 business day; substantive follow-up within 1â€“2 business days after initial contact.
Developer submissions: Acknowledgement within 1â€“2 business days; formal assessment within 3â€“5 business days.
Critical incidents or uptime concerns: Initial acknowledgement within 4 hours during business hours; 24/7 urgent escalation path available via email with URGENT in the subject line.

Please note that actual times may vary with inquiry complexity and current capacity. You will be kept informed at every stage of the process.